Common Appeal/Report Questions & Answers

[N0vlafye]

[COLOR="Yellow"][COLOR="White"][SIZE="4"]1. I lost an item to a glitch. Can I have a refund?
Unfortunately not. This is for several reasons.

• Staff members do not have access to player's accounts, and thus can't directly deposit items into the account.
  
• Staff members, like any other player, must work for their money. They do not have any special abilities to gain money. Staff members that can spawn are unable to drop, trade, pk, or transfer those items in any way.
  
• It is extremely difficult to prove that you had a particular item, and that you lost it because of that glitch. If every person claimed they lost 100b of items because it was randomly deleted, there'd be no way to tell who is lying and who is telling the truth.
  
• As far as I know of, rollbacks are not possible due to character files being constantly updated. Character files are usually overwritten and thus, there is no data to roll your account back into.
  

2. I lost an item to a scam. Can I have a refund?

This one is slightly different. If you lost an item to a scam and were able to PROVE that another player scammed a particular item, the staff member can request the scammer to repay the items in exchange for a mitigated punishment. However, staff members usually do not do refunds from their own banks for the same reasons as #1. Occasionally they will do so out of the goodness of their heart, but it is neither mandatory nor expected.

3. Why was my xlog report declined?
An xlog report has a few requirements in order to be considered valid and punishable.

• The message "This player is not in the wild" is given in the chatbox.
  
• The player's name is shown in the right-click box as proof of identification.
  
• The image should not be edited in any way. (reasonable cropping ok, but no photo manipulation)
  
• There is only one instance of the player on that square. Multiple instances of the same player on that square indicates a disconnection.
  

Some things that will usually overturn an xlog report

• If the user sends an image of them disconnecting in that situation, it will be overturned.
  
• If the fight seems inherently unreasonable (a level 60 reporting a level 126 at edgevilled)
  
• If proof of photo manipulation is found, the reporter may be punished for fraudulance
  

4. I disconnected, how can I prove I didn't xlog?
Submit an image of your disconnection of the scene that the xlog report was (basically it has to be when you dced at that particular instance. DCing at ele and submitting an image at Green Drags or Ele with nobody around will not work).

Proof of disconnection can be:

• The "Connection Lost - attempting to reestablish" black box at the top left hand corner of the screen.
  
• "Unsupported Packet - please report to Gir" text in the chatbox (may only apply to login dcs)
  

5. I'm randomly getting the message "IP temp blocked - please try in 30 seconds".
First of all, don't just wait 30 seconds. Go out for a walk, do some homework, and play other games for at least an hour. If the message continues to persist, delete/re-download your client. Make sure to delete your cache (there are various guides for this). If the problem is still there, you can post and request to know why you are banned. Staff members have logs of bans and the reasons behind them, and can tell you why/if you are banned.

DO NOT ATTEMPT TO EVADE THE BAN.
DO NOT ATTEMPT TO EVADE THE BAN.
DO NOT ATTEMPT TO EVADE THE BAN.

Doing so will only make you seem guilty and may result in a permban/hostban.

6. What do these messages mean when I try to login?

• Invalid username or password. --- you have incorrectly entered your username/password. Retype it carefully and try again.
  
• Your user account has been disabled. Please see the message center for more details -- you're banned.
  
• IP temp block - too many connections from your address. Please try again in 30 seconds -- You are either IPbanned or the system is glitched.
  
• Unable to connect to server. Please see forums for more details -- Your internet is off, or the server is down. If the message appears a second or two after you click login, it usually means the server is down. Occasionally, it will appear immediately. Spam-clicking the login button will eventually connect you. Waiting for about an hour should also fix it(Britt doesn't believe this, but it's happened to me quite a few times )
  
• Your account is already logged in. Please try again in 60 seconds - Try again once. If it doesn't work, log into another account (a noob account will work) and see if your account is online. If it is, it may have been hacked and you should request a staff member to ban it. If it isn't, wait a few minutes and try again.
  
• Please use a different world - This one is rather puzzling and not much is known about it. One possibility is that your character file has been corrupted; Brittany or Travis can check to see if that has happened.
  

7. I was hacked and lost some donator/untradeable/regular items. Can I have them back?

No. Your account is your responsibility. If you lose your items due to a hack, they will not be refunded for the same reasons as #1 and #2.

8. I forgot my password. Where can I recover my account?

Fill out an account recovery form here. You must have at least 10 posts. Do not spam or break forum rules to obtain these posts.

9. What counts as advertising?/I just said a server's name, I didn't mean to advertise it!!!!

The rules state no advertising of any kind. This includes any mention of any server besides silabgarza. It also includes mentioning websites that may have objectionable content (racist, hate-oriented, pornography websites to list a few). If an offence is mild enough and unintentional, the punishment may be lessened/lifted.

I'll update this as I see more questions roll in.[/COLOR][/SIZE][/COLOR]